Refund policy

Last Updated: August 4, 2025

Return & Refund Policy

We offer a 30-day return policy, giving you 30 days from the date of receiving your item to request a return.

Eligibility for Returns

To qualify for a return:

  • The item must be in the same condition as when you received it.
  • For health and hygiene reasons, we do not accept returns of items that have been opened, used, or removed from their original packaging.
  • We will gladly replace or refund items that are incorrect or damaged upon delivery.
  • Change-of-mind returns are accepted at our discretion and must meet all return eligibility criteria.

How to Start a Return

To begin the return process:

  • Contact us at Support@Neversticky.com and include your order number and the email address used for the purchase.
  • We’ll send you detailed return instructions and the return address.
  • Note: Returns sent without prior approval will not be accepted.
  • Returns must be shipped within 7 days of receiving return instructions. Items returned after this window may not be eligible for a refund.

Return Shipping Costs

For returns that are not due to a defective or incorrect item, a flat return shipping fee of C$20 will be deducted from the refund. If the item is defective or incorrect, we will cover the return shipping cost.

Packaging Requirements

Returned items must be securely packaged. Items damaged due to improper return packaging may not be eligible for a refund.

Approved Returns

  • Once we receive and inspect your returned item, you will get an email notification regarding the status of your return.
  • If approved, your refund will be processed, and the funds will be credited back to your original payment method within 5–10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at Support@Neversticky.com.

Order Cancellation

Changed your mind?

  • If your order hasn’t shipped yet, we can cancel it.
  • Email us at Support@Neversticky.com, and we’ll do our best to assist you.

European Union 14-Day Cooling-Off Period

For items shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without needing to provide justification.

To qualify:

  • The item must be in the same condition as received.
  • It must be unused, with tags, and in its original packaging.
  • Proof of purchase (receipt) is required.

Legal Compliance

This return policy complies with applicable Canadian consumer protection laws, including rights under provincial and federal regulations.

Right to Refuse Returns

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

1-Year Limited Warranty

NeverSticky provides a 1-year limited warranty from the date of delivery covering manufacturing defects in the components of the product, including the thermostatic mixing valve (TMV), faucet diverter, spring hose, fittings, adapters, connectors, and other included plumbing components.

If a covered component is found to have a manufacturing defect during the warranty period, please contact us at Support@Neversticky.com with your order number and details of the issue. We may request photos or videos to help assess the problem. If the claim is approved, NeverSticky will, at its discretion, repair or replace the defective component at no charge.

Parts Not Covered by the Limited Warranty

The following parts are excluded from the 1-year limited warranty:

  • Handheld bidet sprayer
  • Handheld sprayer holder
  • Self-adhesive TMV mounting clips/brackets and adhesive pads

Other Warranty Exclusions

The warranty does not cover:

  • Discoloration, staining, corrosion, or buildup caused by cleaning chemicals, hard water, or mineral deposits
  • Normal wear and tear
  • Damage caused by improper installation, misuse, abuse, modification, or failure to follow installation or maintenance instructions
  • Damage caused by excessive water pressure, freezing, or other conditions outside normal intended use
  • Cosmetic changes that do not affect the proper functioning of the product

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws and does not limit any rights that cannot legally be excluded.

Need Help?

For any questions or concerns regarding your return or order, please contact us at Support@Neversticky.com. We’re here to help!